Garton King Covid-19 Policy – 3rd August 2020
As a company, we are taking the Covid-19 very seriously whilst doing our utmost to maintain service to all of existing, new and prospective customers. In accordance with Government guidelines, our Darts Farm showroom reopened on 15th June 2020 and we are a fully Covid-19 secure shopping and showroom environment. We will be maintaining strict social distancing measures throughout our business and would ask customers to strictly observe this also. All customers are required to wear a mask in our store ensuring full nose and mouth coverage. All staff will be wearing PPE also, either masks or a visor.
Please note that our 19 North Street Showroom is reopening on Monday 10th August 2020 from 10am until 4.30pm and by appointment before that date.
Our offices and warehouse are also now open albeit with currently less staff. Until we are back to a full complement of employees please be patient with us, our staff are working hard to answer all enquiries and action all work requested as soon as we are able to. The current situation will though affect lead and response times in some form, unfortunately. Our staff members will be monitoring and replying to all emails on firstname.lastname@example.org and email@example.com and all calls to 01392 254945 and 01392 549539 will be diverted to key individuals for all sales, service and repair calls and enquiries. If however you ring and no one answers after 6 rings, please leave a voicemail and we will get back to you within 24 hours, unless at the weekend. Out of hours, the phone will go straight to voicemail and we will get back to you. All voicemails will be closely monitored.
Our Engineering team continue to be on call and available for essential work such as repairs/breakdowns, servicing of AGA cookers and priority will be given to vulnerable people who have no other source of cooking or heating, and now also cooker deliveries and installations, as well as refurbishments. All of our engineers are carrying alcohol hand sanitiser and will wear gloves and masks in the course of their work. Please be very conscious of social distancing during their visits. Please contact for more details or clarity on this.
We are acting at all times in accordance with the latest Government and NHS advice.
We would also ask any customers who have emergency essential work arranged but who find that they have to self-isolate because of possible infection to inform us so that we do not send our engineers out because they would not be able to complete any work in such circumstances. You can re-arrange a date for such work after the period of self-isolation.
Current Opening Hours:
Darts Farm showroom- Opening hours Monday to Saturday 10am until 5.30pm, Sunday 10am until 4.30pm
North Street showroom – Open from Monday 10th August 2020 10am until 4.30pm – Monday to Friday only.
Offices and warehouse – Opening hours – 9am until 5pm Monday to Friday
For emergency engineer callouts, AGA servicing, cooker installations, repair and breakdown or general administration matters please call us on 01392 254945 or email at firstname.lastname@example.org
For sales-related enquiries, AGA promotions, and showroom matters please call us on 01392 549539, visit us at Darts Farm or email us on email@example.com
We wish everyone well during this difficult period and we are here to help however we can.
South West AGA Authorised Distributor for DEVON and CORNWALL
Our North Street, Exeter City Centre showroom is the hub of Garton King Appliances Ltd. You can book an AGA service, talk to our experts and find out everything you need to know. In either one of our showrooms, you’ll be greeted by one of our expert sales staff
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