Garton King Covid-19 Policy – 3rd June 2020
As a company, we are taking the Covid-19 very seriously whilst doing our utmost to ensure continuing service to our customers. Therefore in accordance with the new Government guidelines, our Darts Farm will remain closed until Monday 15th of June 2020 (subject to Government guidelines) to protect all staff and customers.
Please note that our 19 North Street Showroom will remain CLOSED for the time being, open only for deliveries and by a strict appointment based system only for viewing of the cookers there.
Our offices and warehouse will also open on Monday 15th June, but we continue to have 5 staff working from home.
We will issue customer updates and shopping guidelines for our premises shortly including definite opening hours. We will be maintaining strict social distancing measures throughout our business and would ask customers to strictly observe this also.
We continue to run an emergency repair and service function for our AGA customers which is outlined below, and are also maintaining an ongoing enquiry, sales and administration department.
Our North Street office will be closed until 15th June, but we have a team of staff working from home throughout the crisis during working hours Monday to Friday 9 am – 5 pm. They will be monitoring and replying to all emails on firstname.lastname@example.org and email@example.com and all calls to 01392 254945 and 01392 549539 will be diverted to key individuals for all sales, service and repair calls and enquiries. If however you ring and no one answers after 6 rings, please leave a voicemail and we will get back to you within 24 hours. Out of hours, the phone will go straight to voicemail and we will get back to you. All voicemails will be closely monitored.
Our Engineering team will continue to be on call for essential emergency work such as repairs/breakdowns, and now also servicing of AGA cookers and priority will be given to vulnerable people who have no other source of cooking or heating. All of our engineers are carrying alcohol hand sanitiser and will wear gloves and masks in the course of their work. Please be very conscious of social distancing during their visits. As time progresses and the threat level hopefully decreases we will move to larger-scale jobs which require multiple engineers such as cooker installations, refurbishments etc. Please contact for more details or clarity on this.
We are acting at all times in accordance with the latest Government and NHS advice.
We would also ask any customers who have emergency essential work arranged but who find that they have to self-isolate because of possible infection to inform us so that we do not send our engineers out because they would not be able to complete any work in such circumstances. You can re-arrange a date for such work after the period of self-isolation and UK lockdown has ended.
Current Opening Hours:
Darts Farm showroom–Reopening Monday 15th June 2020- Opening hours TBC but most likely Monday to Saturday 10am to 4pm.
North Street showroom – Closed to customers – open only on an appointment basis.
Offices an warehouse – Reopening Monday 15th June 2020 – Opening hours – 9am until 5pm Monday to Friday
Garton King homeworking team – Monday to Friday 9 am until 5 pm
For emergency engineer callouts, service, repair and breakdown or general administration matters please call us on 01392 254945 or email at firstname.lastname@example.org
For sales-related enquiries, AGA promotions, and showroom matters please call us on 01392 254945 or emails us on email@example.com
We wish everyone well during this difficult period and we are here to help however we can.
South West AGA Authorised Distributor for DEVON and CORNWALL
Our North Street, Exeter City Centre showroom is the hub of Garton King Appliances Ltd. You can book an AGA service, talk to our experts and find out everything you need to know. In either one of our showrooms, you’ll be greeted by one of our expert sales staff
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